|
Frequently
Asked Questions...
Tip: There are additional
links to helpful information at the bottom of this page.
Account Setup
Questions
Common Technical
Support Issues
Yes. We
fully support the FrontPage 2002 extensions on our Silver, Gold, and
Platinum Web hosting Packages.
Yes. We have Cold Fusion
4.0 installed and available on our Gold and Platinum NT hosting plans. Some
features have been disabled (CFREGISTRY, CFFILE,
CFCONTENT and others) and are not available for use do to security
reasons.
For additional information
regarding our Cold Fusion feature, please visit the following support
page:
http://www.cybertec.net/coldfusion.html
Yes. We support the
design of your web site with Visual InterDev. Specific
design-time components such as custom .dll's are not
supported.
Yes, our Gold and Platinum accounts are
equipped for playback of Multi-Media. However, we do not support
the Real Audio G2 feature. If you are having
problems
setting up your Real Media files, visit our FAQ on that
topic.
Note: We do not support
Real Audio G2 SureStream.
Currently, we are running Windows NT 4.0, Internet Information Server 4.0, Service Pack 5, Active Server Pages, Microsoft FrontPage (latest release), Cold Fusion 4.0 and the latest 32-bit ODBC drivers.
Our hardware requirements, at a minimum, are: Pentium III
500MhZ (Dual), 256MB PC100 RAM, 10.2GB SCSI with RAID V drive configuration.
Our network backbone is based on redundant SONET
networks maintained by multiple fiber carriers and utilizes both switching and router technology to provide the most reliable network model.
No. We do not allow any
adult content on our servers.
We have been in the
web hosting industry since 1996.
We believe that if you
are designing websites using a Microsoft product, you
should have it hosted on an NT platform. Unix is an
excellent platform. But, when it comes to Active Server Pages (ASP),
Back Office, Windows 2000, Cold Fusion, FrontPage 2002, Access and SQL Server - there
is just no substitute for the power and stability of
Windows NT.
NO.
Simple. Just sign up for our Platinum
Account at full price, and you'll
instantly start receiving 50% off our current retail prices for any additional accounts
you setup with CCI.
Note: This does not include the CyberTec
Bronze Plan.
All of our hosting
accounts are setup immediately.
Your domain registration
request is handled automatically by our signup system.
Normally, requests submitted before 6pm are handled the
same day. Other requests (modifications, etc) may take up
to three (3) days for InterNIC to process. After InterNIC
has approved the request, it will take about 24-48 hours
for every DNS server in the world to update so that your
page can be seen by everyone.
Due to our automated
system and low prices, we can only accept major credit
cards for payment. Check payments may be made, but you'll
need prior approval from our billing department. Check payments are usually made
on an annual basis.
In order to protect your
security and privacy, we can only accept
account cancellations via efax (413) 714-8260 or postal mail. You must send cancellations to:
CyberTec Communications,
Inc.
ATTN: Cancellation Division
2101 NW 98th Avenue
Sunrise, FL 33322
Windows NT: We have
installed and support full CGI-BIN access written in Perl
5. You do not need to know the path of the Perl compiler
with Windows NT. Every file that has a .pl
extension is automatically executed as a Perl script.
You can reach our technical support staff
Monday - Friday from 9am until 9pm Eastern
Standard/Daylight Time. Our web based Help
Center is available 24 hours a day.
You can reach our
technical support department via email (support@cybertec.net), or by phone at (954) 741-3647.
How do I setup Real Audio for my site?
Create a directory under the /html directory called
'realcontent'. Upload your .ra, .rm files into that
directory. Then create a file using notepad with the
following text...
'pnm://www.(yourdomain).com/realcontent/(filename).ra'.
Save is as (filename).ram and upload it anywhere in your
site. Now make a http:// link to the .ram file and it
will automatically stream your new RealAudio file when
you click on it.
Back
to Top
How do I setup/troubleshoot ASPMail?
Due to the detailed nature of this response, we have dedicated an entire page to this topic. Although we do
not support the actual use of ASPMail, since we have the
environment, we have gathered as much information as we
could find.
Back
to Top
I've installed the HTML Form
wizard and get the following error. "System cannot
find file VB40032.DLL"
You can download this file at http://www.mysecureserver.com/formwizard/vb40032.dll. Copy this file into your
c:\windows\system folder.
Back
to Top
How
do I request a DSN to be setup?
You can email support@cybertec.net Please include your domain,
datasource name you want to use for the .mdb file.
Important Note: Before
requesting your DSN. Please create a folder named database in
your root directory along with your html folder. Then place your
actual database (.mdb) inside the database folder.
Thank You
Back
to Top
How
do I request Stats to be added?
Media House Live stats 5.0 is included
with each account at
no additional cost! New accounts can take up to 3 weeks before the
Live Stats feature can be enabled.
For those customers not setup with
stats via our instant account feature, you can email support@cybertec.net. Please include your domain name.
Back
to Top
What
is a mail Alias?
An alias is like a
nickname for a real email account. An alias cannot
receive email, only forward it to a real email account,
on or off of our server. Examples:
sales@yourdomain = joe@yourdomain
info@yourdomain =jim@yourdomain
domain@yourdomain = jeff@yourdomain
As you can see above,
aliases are quite useful in directing email to the
appropriate mail box.
Back
to Top
What
is ASP?
ASP is a feature of the Microsoft Internet
Information Server. Because the
server-side script is simply building a regular HTML
page, however, ASP can
be delivered to any browser. The parts of the code that
are to be executed on
the server are enclosed within <% and %> tags.
These symbols are referred
to as the delimiters for ASP.
TIP: When a delimiter tag is left off, you will get the
following error:
Active Server Pages error `ASP 0116`
Missing close of script delimiter/bad_script_tags.asp, line 8
The Script block lacks the close of script tag (%>).
The above error is usually caused by not closing your
scripting tag. Many
editors now color-code your blocks of code and let you
know if you forgot to
close a tag.
Some recommended HTML editors are Macromedia Dreamweaver,
Microsoft
FrontPage, and Adobe Go Live, to name a few. However, the
best
development studio for ASP is Microsoft’s Visual
Interdev. Visual Interdev will
also let you manage your SQL Server database (VServer NT
Pro and above).
ASP files must end with a .asp extension in order to be
processed by the
server. Because ASP files were meant to deliver HTML
files, you can include
normal HTML tags inside of your ASP files. HTML tags are
just sent along to
the client’s browser.
Note: We Do Not support Custom
3rd Party DLLs.
Back
to Top
How
do I set up Netscape to receive my email?
Incoming and outgoing
SMTP servers are mail.yourdomain
User or account name is
user%yourdomain
Back
to Top
How
long can a domain name be & what can it consist of?
Your domain name can be as long as 22
characters, not including the .com (or .edu, .net,
etc.). The domain must consist only of letters, numbers
and dashes.
Back
to Top
Do you
allow sub-domains with my account?
Yes. A sub-domain can be added to any CCI
hosting account account. Example: sample.yourdomain.com. There is
a one-time setup fee of $30.00 for each sub-domain added. There
is no reoccurring fee associated with this service. To add a
sub-domain to you account, please use the following website link.
Be sure that you specify the sub-domain URL you would like when making
your request.
Click Here: To add
a sub-domain feature.
Back
to Top
Can I order any plan and receive
the 50% reseller discount?
No. You must order our Platinum plan as your primary plan.
You will then receive a 50% discount off our current retail
prices for any additional
plans.
Note: This does
include our CyberTec Bronze Plan.
Back
to Top
I already have my own domain
currently hosted on another service. Is there any problem
with transferring the domain from them to you? How does
that work? Will I have time to set up my web site before
the transfer takes effect to make it as smooth as
possible?
There is no problem. We handle all aspects of the domain
name transfer. We contact InterNIC and request that your
domain be modified to point to our DNS servers. Once they
receive the request, InterNIC sends out two (2) email
messages to the Administrative and Technical
contacts listed in the domain name WHOIS record.
Once these are received, one (1) of these individuals
must respond to this message with a Yes
response.
Once
InterNIC receives the Yes response, they
process the request. This can take up to 48 hours. Once
the InterNIC database is updated, it will take another
24-48 hours for everybody else (ISP's) to update their DNS
servers with the new location.
During this
time, you will have access to begin uploading and
publishing your website. This ensures that you will not
experience downtime as a result of your
move. Follow the steps below to move or transfer a
domain name to CyberTec Communications.
Fill
out our online form. Select the 2nd
Registration Type option.
Wait
for the email from InterNIC. You can publish and
upload your site during this time.
Respond
with a Yes to the InterNIC
message.
That's it!
Back
to Top
What
is Front Page 2000?
Easily create great-looking Web sites
Intuitive, leading-edge features help users create
professional web sites without programming.
Intelligent design assistance and innovative imaging
tools make it easier than ever to build great looking web
sites.
Flexible, open support for the latest web technologies
gives users the power to create the most compelling,
original sites on the world wide web.
Effectively manage Web content and site structure
Comprehensive management tools let users quickly plan and
organize their site.
Automatic hyperlink maintenance gives users the freedom
to manage their site without worrying about broken
hyperlinks.
Frontpage2000 helps users quickly and easily update the
content and look of their entire web site.
Flexible collaboration features lets users work with
others to create and manage their site.
How do I setup my catch-all
email account?
To set up your Catch-All email account,
simply use the web based email feature to create an email alias with the
name of nobody@yourdomain_name.com and forward this account to any other
valid email account.
How is my CCI
hosting account billed?
All CCI Web hosting accounts are billed
on a quarterly basis (every 3 months), with the exception of our
Bronze plan which will be billed on an annual (full year)
basis. You can pay for your CCI hosting account using Master Card, VISA
or Discover Card.
What is your
DNS Name Server information?
Primary Name Server
NS3.HIGHSPEEDHOST.NET
63.99.209.108
Secondary Name Server
NS4.HIGHSPEEDHOST.NET
63.99.209.109
|
