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Certification
Program...
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| The CNET Internet
Services Certification Program is based on three sets of
criteria, each worth one star. Providers must meet all
criteria in a set to receive a star for that category. The
current CNET Certified Service Provider program will be
replaced by our three-tiered program based on site
functionality, provider standards, and order fulfillment. |
Site
functionality
- Uses secure server for transactions.
- Accepts multiple credit cards.
- Offers a published FAQ/help policy.
- Clearly states how to contact provider.
Provider standards
- Offers minimum of 30-day guarantee for
basic plans.
- Has clearly published privacy policy.
- Site performance exceeds industry
standard.
- Provider supplies CNET with
comprehensive, up-to-date package/plan information, including
pricing, features, special offers, and URLs.
- Includes complete customer service policy
on the provider's Web site.
Order fulfillment
- Resolves order problems swiftly and
efficiently.
- Honors prices displayed on CNET Web site*
without any hassle or excuses.
- Provides a fully e-commerce-enabled site.
Resellers must be able to accept, process, and complete orders
entirely online.
- Processes orders promptly and sends
e-mail confirmation and order summary within one business day
of the initial order.
- Responds to all customer service e-mail
and phone calls within two business days.
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